"Manet," says Andrea Proietti CIO and co-founder of Manet, "offers digital concierge services through apps and devices, which accommodations make available to their guests.
The Manet App is an intuitive solution for communicating and offering information, offering digital check-in and remote check-out, minimizing physical interaction with staff, to consult and book all ancillary services prior to arrival or when guests are mobile.
The Manet device, on the other hand, includes all the benefits of the App, as well as dedicated features such as unlimited and free worldwide calls, unlimited and free Internet connectivity, hotspots to connect personal devices, audio guides of major points of interest, chat, and more.
Managing SIM activation, shipping, or device pickup for our customers is so important, especially since we operate in nine countries. It is important that the sales and operations teams are coordinated. In fact, some activities can only start when the previous ones are finalized. Sincronizing information between internal departments at the beginning of our work was a complex and cumbersome."
"When we started in 2015," Luca Liparulo COO and co-founder of Manet continues to relate, "we were using Excel spreadsheets. We soon realized that they did not allow us to manage an increasing number of clients.
For e-mail, the choice has always been G Suite (now Google Workspace), because it offered cloud-based operations and collaboration even on the move. A key aspect, because before the pandemic we were already working in a hybrid form, with some colleagues taking turns in the office, others connected in cities other than our own.
As time went on, it became necessary to choose a real CRM. We set aside Excel for Agile to organize customer contacts differently with the basic functionality of the new platform.
Let's say it was not really digitization, because it was already in place, but better management of the customer base and the arrival of a prospet, but something was still missing.
In fact, our work toolswere not communicating well with each other, an example? We were using SendGrid provider for sending marketing emails, Agile for new customer management and activation, G Suite and Google Calendar for appointments and follow up emails. More or less manually the other internal procedures were done, such as signing contracts, We had tried to create mini automations, but everything was done absolutely manually."
"We were looking for something - they conclude - that could automate Manet's processes and integrate natively with the work tools. This prompted us to choose HubSpot, which is much more than a CRM, useful for easy sharing of information, both internally and with customers, but also for sales and marketing initiatives."