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Jira Service Management

Elevate your customer experience

Equip your customer support, IT, and business teams with the tools they need to deliver exceptional service. Respond to requests faster, resolve issues efficiently, and create a seamless customer experience.

SEI IN BUONA COMPAGNIA

Hanno già scelto Atlassian

User-friendly

Empower your customers with a user-friendly portal that showcases available services and provides real-time ticket updates. Simultaneously, agents can efficiently manage requests, incidents, problems, and changes from a single, centralized platform. Jira Service Management is a comprehensive, ITIL-certified ITSM solution that caters to both IT and non-IT service desks.

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1000's of integrations

Jira Service Management is built for customisation. The Atlassian Marketplace offers over 1,000 apps and integrations, including popular options like Google, Salesforce, Microsoft 365, and HubSpot. You can even create custom add-ons using the REST API, ensuring a seamless customer support experience and streamlined workflows to achieve your goals.

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Chosen by teams around the world

Atlassian is committed to providing products that ensure the highest levels of security, reliability, privacy, and compliance. Additionally, to access your instance, you can adopt advanced security measures such as IP authorisation or the addition of Atlassian Access.
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Why choose Jira Service Management?

Your agents benefit from a unified, collaborative platform, while your customers receive exceptional, timely service. Jira Service Management's incident, problem, change, and request fulfillment processes are PinkVERIFY™ certified and ready to use with simple configuration.

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Flexible Service Level Agreements (SLAs)
Flexible Service Level Agreements (SLAs)  Tailor SLAs to meet your specific needs.Request a demo
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Customer Satisfaction Questionnaires (CSAT)
Customer Satisfaction Questionnaires (CSAT) Gather valuable feedback to continuously improve your service.Request a demo
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High Velocity
High Velocity Resolve issues quickly and efficiently.Request a demo
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Competitive Pricing
Competitive Pricing Get enterprise-level features at an affordable price.Request a demo
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Change Audits
Change Audits Maintain a complete record of all changes for compliance and visibility.Request a demo
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DevOps Integration
DevOps Integration Connect development and operations teams for seamless collaboration.Request a demo
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Scalability
Scalability Scale your service desk to meet the demands of your growing organization.Request a demo
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Native Integrations
Native Integrations Connect with your favorite tools and extend functionality.Request a demo
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Native Desktop Applications
Native Desktop Applications Access Jira Service Management from your desktop for enhanced productivity.Request a demo
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LET'S CHAT

FREQUENTLY ASKED QUESTIONS

What services does power2Cloud offer for Jira Service Management?

Beyond being an Atlassian partner and reseller, power2Cloud provides comprehensive assistance, consulting, implementation, and training services to help you maximise the benefits of Jira Service Management. Contact our team to learn more.
What sets Jira Service Management apart from other help desks?

Jira Service Management is unique as the only ITSM help desk built on a software development platform. By seamlessly connecting tickets to Jira Software issues, it fosters collaboration between support and development teams, enabling faster incident resolution and safer changes within a unified work environment.
How long does it take to implement Jira Service Management?

With Jira Service Management's powerful workflow engine, you can start adding value to your work immediately. If you're already using Jira projects, the transition to Service Management is even smoother. Let's discuss your needs and get started today!
Which Atlassian products does Jira Service Management integrate with?
Do tickets have advanced SLAs?

Yes, Jira Software Management offers advanced service level agreements (SLAs) and customer satisfaction (CSAT) surveys to gauge the effectiveness of your support efforts. Users can provide feedback on response times, resolution times, and other key metrics.