The challenge
"To support the digital transformation of Caffè Borbone and its processes in an agile and modern way , it was necessary to overcome the problems related to the pre-existing on premise mail services based on Microsoft Exchange, explains Paolo Cozzi ICT Manager.
The goal was to facilitate internal collaboration and make information exchangesbetween corporate and remote users more secure, while limiting the management impact on the IT team. The pre-existing service architecture entailed management complexities borne by an extremely small IT team, starting with normal provisioning, system management and backup and recovery procedures.
Most importantly, it engaged internal IT significantly in cyber risk management due to a very high frequency of SPAM, phishing and malware."
The solution
"We chose to adopt Google Workspace because of the availability of an enterprise-level suite of services. We identified power2Cloud as the right partner to accompany us in this transition.
The migration of 60 users took less than two weeks, with no interruption to business services.
With the familiarity of the applications and the Google interface-which many were already using as consumers-users and stakeholders began to collaborate more efficiently, dramatically decreasing IT support requests.
The training, which we underwent with the power2Cloud team, also involving remote colleagues, enhanced all the features of Google Workspace applications useful to our work.
Since the beginning of the pandemic, it has been crucial to be able to enable the bring-your-own-device approach with the use of smartphones and personal devices alongside the corporate ones.
With power2Cloud we have also been able to configure and leverage additional security features, already built into the Google Workspace suite, to improve protection of the corporate perimeter.
While smart working, simply opening the Chrome browser and browsing the corporate repository in a secure manner was certainly a great benefit. Not surprisingly, many of my colleagues have enthusiastically reported to me that with Google Workspace they work better without distractions."
The results
"With Google Workspace, the frequency of SPAM and phishing has been reduced by 70%.
Collaboration, even on the move, has become more agile and secure.
Use of Google Meet and file sharing in Drive has more than doubled in recent months, a fact that shows users' appreciation for a more effective way of sharing information as an alternative to traditional email.
Google's cloud solutions are completely out of the box. They allow secure access to corporate information from any device, which is why we were also able to quickly enable smart working during Covid-19 .
Mobile work was limited to administrative and staff functions, but if it was needed, all users would be able to be as productive from home as in the enterprise.
Google Workspace offers a totally different way of working, agile and above all ubiquitous: I can work wherever I am !
Thanks to Google Apps we create an event in Calendar very quickly. Attending meetings is easy, just share a link or connect from your phone in audio conference using the number to call. This is something that everyone can handle on their own.
I have on more than one occasion participated in Meet while driving; it was as simple an experience as being at my office desk. Even our General Manager uses it to periodically hold board meetings with connected interlocutors from other cities.
The use of Google Workspace has encouraged a different work culture. Even information that used to be scattered all over the place is now collected in a much more structured and centralized way, which benefits productivity and security."
