After the first webinar with Aircall, G Suite, Shopify and Zendesk (If you missed the first one you can watch it again here), the Better together appointment series continues.
This time we will talk about omnichannel and customer service, to improve communications and reorganize store reopenings after during this long-awaited phase 2.
On Friday, May 15 at 11 a.m. the power2Cloud team will be joined by Roberta Bucci, Zendesk Account Executive for an interesting new webinar.
Our Agenda
- Paola Canozo, power2cloud sales manager - Better together with Zendesk!
- Roberta Bucci, Account Executive Zendesk
Zendesk the Help Desk software for small, medium and large Enterprises.
Back to store: Zendesk helps jumpstart your stores.
Zendesk omnichannel approach for eCommerce and stores.
Successful cases.
- Ivan Parodi, Sales Engineer power2Cloud - Zendesk, an easy-to-use dashboard for Customer Service Agents.
- Q&A.
As always, we are also waiting for your questions at the end of the session. While for more information you can always write to our team (webinar@power2Cloudcom).
Zendesk the omnichannel strategy for Customer Service.
If you sell products and/or services you will also be confronted with customer inquiries on a daily basis: information, returns, shipping, payments, especially at this time when eCommerce use has increased and the reopening of stores with all the logistics this entails is being felt more than ever.
Zendesk, we'll see, allows you to manage all your online and offline contacts (email, phone, Social) from a single platform to streamline agents' work and make your customers happier.
Here's what you'll learn in our webinar:
- How to manage the reopening of your stores in the long-awaited phase 2
- How to organize the booking of visits to your stores
- How to respond more quickly and effectively to customer inquiries
- How to organize omnichannel support (phone, email, chat, Social) and manage everything from one platform
- How to track metrics to increase team efficiency and customer satisfaction
- How to improveCustomer Support for your eCommerce business
- Case Studies. Here's how companies are using Zendesk
Will you be there?
