Better together with Zendesk! Another webinar dedicated to enterprise applications and their integrations concluded this morning.
If you missed the first webinar featuring Aircall, G Suite, Shopify and Zendesk you can review it here.
Do you know the benefits of omnichannel help desk software like Zendesk?
This tool is a valuable ally for your Customer Service Department because it helps you manage all the communications you receive from one platform.
It is omnichannel because it simplifies and streamlines the communications you receive from phone, email, chat, Social and Whatsapp to better interact with your business.
Think about the inquiries, but also the requests for assistance with payments, returns and shipments that your agents must handle daily with efficiency and speed.
Many of these are repetitive tasks that you can automate with self-service resources.
This won't deaden communications, but will allow you to focus on the complex ones that require more attention.
A customer writes simultaneously on email, Whatsapp and chat to ask about your opening hours, thanks to Zendesk you can offer relevant self-service responses and manage the support ticket once.
This is just one example.
Zendesk: the Help Desk for Pharmacies, eCommerce, Retail and Large-scale Retail.
Roberta Bucci, Zendesk Account Executive, illustrated some use cases in sectors as diverse as Pharmacies, eCommerce, Retail and large-scale retail.
Zendesk is a modular solution and adapts to the needs of all companies, even the smallest and least structured ones: few agents manage an incredible amount of tickets effectively, find out how!
Be sure not to forget that the Better Together cycle continues.
Upcoming events:
power2Cloudis a partner of Zendesk in Italy, for any information, talk to our team.