If you can't take it anymore with an outdated PBX holding your business back, we present Aircall, the cloud-based VoIP PBX with built-in artificial intelligence thanks to an add-on, designed to grow.
Why is Aircall PBX the right choice for your business?
power2Cloud is Aircall's Golden partner. We believe in the power of voice for your business. Centralize your data and personalize your services with Aircall, in a few simple steps.
The benefits of an intelligent telephone system? Here they are:
- maximum flexibility. Answer business calls from anywhere and any device, whether it's your computer or your smartphone;
- zero distractions. Block unwanted calls and SPAM, saving valuable time for your team;
- In-depth analysis. Record and transcribe calls for effective training and detailed analysis of customer interactions;
- real-time support. Monitor ongoing calls and provide immediate assistance to your agents during the most complex conversations;
- power your sales team.Organize and manage outbound calls efficiently with the Power Dialer, increasing the productivity of your sales team;
- optimized onboarding. Listen to the conversations of your agents in training with Whispering Call features. Make suggestions, the end user won't notice;
- native integrations. Connect Aircall to your CRM (such as HubSpot) and help desk system for a complete view of customer interactions;
- immediate scalability. Activate new numbers or extensions in minutes, adapting to your company's growth;
- intelligent automation. Tag inbound and outbound calls to organize and automate your workflows.
Artificial intelligence-enabled control center with advanced features for sales and customer service teams
Aircall is ready to offer you innovative features:
- Customized IVR:configure your IVR (Interactive Voice Response) according to specific dates and times for each number, ensuring an adequate response even during closures or holidays or if you wish to handle your inbound streams differently;
- optimized outbound calls. Whether you're calling cold or warm leads, a follow up, or tracking payments, Power Dialer is a browser extension that streamlines outbound call flows while minimizing manual tasks. You can import a list of numbers with one click, even with a CSV file, and start calling without interruption by deciding how long to pause between calls so you can nimbly manage notes and tags;
- Sentiment analysis. Understand the mood of your customers during calls, identify critical issues and improve service quality (AI add-on);
- intelligent search: quickly find the information you are looking for in call transcripts with the powerful search function (AI add-on).
If you want to request a demo, don't wait, do it now.
Analysis of sentiment for each conversation with Aircall
The Artificial Intelligence in Aircall, which you can request with a simple add-on to your Aircall plan, allows you to do much more, you can even analyze the sentiment for each call.
The master data are no longer so significant, it is important to assess the sentiment with which our users interact with our brand. What does that mean?"
Sentiment analysis detects a customer's mood after a conversation and is based on call transcripts with Aircall.
This helps you improve products and services, so you can drill down into each call.
Some advantages:
- identify areas for improvement and current bottlenecks for customer support;
- evaluate the mood of the last call and adjust the right tone for the next one;
- quickly identify calls that need attention filtering those with negative sentiment;
- do large-scale analysis for all calls;
- avoid personal biases when analyzing customer interactions.
Search in all calls for the keyword you are interested in
When you handle a large volume of calls, intelligent search can also be useful. Thanks to the AI Aircall add on you can
- do a keyword or phrase search for all calls that have transcription enabled;
- use advanced filtering as date range, call type, participant names, and based on the participants who uttered the word or phrase (agent VS customer).
Aircall: the switchboard with artificial intelligence for every industry
Aircall is the ideal solution for:
- non-profit associations
- Commerce
- companies selling digital or financial services
- reality in the field of production and distribution.
These are just a few ideas.
Is your company ready to take your communication into the future? Request a customized Aircall demo now and learn how we can help you achieve your goals.