Integrating the data collected by the software you use in your business is now a must. If you want to ensure the best experience for your customers, it's critical to maximize the potential of your tools by linking them together.
Software integrations are very useful, especially when we are talking about the telephone switchboard where we usually collect requests for information, returns, support, and much more.
In this article we will show you why Aircall is a strategic VoIp PBX for work, especially if it is integrated with Google tools such as Gmail.
If you use Google Workspace, and your goal is to offer personalized, simple, and ongoing interactions and turn customers into promoters, making teams increasingly close-knit and high-performing, keep following us.
Simplify your teams' work with Aircall
Aircall is a cloud-based PBX used by companies in 40 countries around the world.
In comparison to traditional phone systems, VoIp offers versatility because you can make or receive calls using the App on your computer or cell phone, all you need to work is an Internet connection! Aircall also can connect with popular productivity and helpdesk tools.
This allows you to improve conversations with your customers, leads, candidates, or colleagues, and speed up your search for information, an incredible advantage for both small and large companies.
Aircall was created to make PBX easy to manage: accessible, transparent, and collaborative.
Depending on your needs, you can choose between two different types of services:
- Aircall Essentials: to record calls and easily transfer them to other agents.
- Aircall Professional: all the features of Essentials and the ability to access analytics and reporting tools, while also monitoring live conversations and the performance of your agents.
The benefits of VoIp PBX, why you can't do without it
Do you want to improve lead conversion, personalize every interaction and simplify your agents' work? Use Aircall's VoIP switchboard to measure average phone calls and conversation duration, before a user becomes a customer.
With Aircall you collect and share valuable data to monitor your team's performance and understand what to do to improve performance. In addition, you can configure different numbers for each location where your company is located and easily transfer calls based on the user's home region, so you can have an even greater presence in the territory where you operate.
Take advantage of VoIP PBX to implement marketing campaigns, optimize sales process management, or provide more effective and timely help desk service. Migrating from a traditional telephone switchboard to VoIp has numerous advantages:
- configuration speed;
- easy to connect with tools you already use;
- real-time call data tracking;
- improved productivity.
How to leverage Aircall integration with Google
Want to integrate Google Workspace and Aircall? A third-party developer has created a link that enables agents, operators and sales representatives to simplify and streamline call workflows and further increase productivity.
Integrate Aircall with Gmail
Thanks to the integration with Gmail your team will no longer need to work with different tools to make a call or send a recap email. Everyone will be able to abruptly get the information they need to be clear on the context in which to move-think what an advantage if you have an eCommerce business or if you manage Customer Service.
Don't let valuable information remain with a single contact person or in a personal address book, with Aircall it is easier to share all data transparently and most importantly in real time.
- Create a contact in one click. Thanks to the Gmail add-on you can register a contact within the Aircall address book directly from Google email. Think for example of all the references you can save directly from the email signature of users you interact with. You no longer have to copy and paste data and switch between platforms, risking stumbling upon some error.
- Recover call history. Get a complete view of all interactions with your users by retrieving the call history, transfer the conversation to the colleague who handled the customer so far or to the relevant department according to the needs and requests.
- Start a call in seconds. Get in touch with your users directly from Gmail with just one click. Making phone calls has never been easier, why do you want to waste more time?
Integrate Aircall with Google Sheets
Third-party developed integration allows Aircall to hook up directly with the Google Sheets.
Here are the main advantages:
- saves call statistics directly to a Google Sheet, avoiding import via CSV which is often problematic;
- find the contact you wish to import and magically display it in your Google Sheet.
A technology partner helps you work better through integrations
power2Cloud is a Gold Aircall partner and one of the leading Google Cloud Partners in Italy. We can support you in integrating the two platforms to take advantage of all the growth opportunities that a VoIP PBX and a productivity and collaboration suite bring to your business.
We configure and customize the tools to your needs and goals, walking you through Aircall integration and choosing the best solutions and plans, offering training and ongoing support.
Are you interested in learning about other integrations of the Google Workspace suite? Read the article where we delve into the one with a CRM like HubSpot.