Jira Service Management

Provide customer service, IT and business development teams with advanced capabilities to respond quickly to all requests and ensure an excellent customer experience.


Immediate added value

Why choose Jira Service Management?

Your agents can rely on a unified and collaborative platform, your customers on excellent and timely service. Processes for incidents, issues, changes, and requests for fulfillment in Jira Service Management are certified by PinkVERIFY™ and are available ready-to-use for easy configuration.

Use cases

Jira Service Management for ITSM Customer Support Help Desks and beyond

It uses a simple, intuitive portal capable of showing customers the services they need and the progress of tickets, while agents quickly respond to requests, contingencies, issues, and changes from a single platform. Jira Service Management is a comprehensive ITSM tool that is ITIL certified.


Empower your work with the apps you love

Jira Service Management Integrations

Jira Service Management was created to be customizable to your needs, which is why Atlassian's Marketplace provides over 1,000 applications and integrations such as Google, Salesforce, Microsoft 365 and HubSpot. Create custom add-ons with the REST API to deliver excellent customer support and work seamlessly on your goals.

Chosen by teams around the world

Security of Jira Service Management

Learn why Jira Service Management is chosen by teams around the world. Atlassian is committed to providing products that ensure the highest level of security, reliability, privacy and compliance. In addition, to access your instance you can take advanced security measures such as IP authorization or adding Atlassian Access


Frequently asked questions

As with all the cloud solutions we deal with and offer you, power2Cloud is not only a partner of Atlassian and a reseller of its products. We provide support, consulting, implementation and training to enable you to make the best use of Jira Service Management as well. Just ask our team.

Jira Service Management is the only ITSM help desk built on a software development platform. It links Jira Service Management tickets to Jira Software issues so that support and development teams can collaborate in the same work environment to resolve incidents faster and make changes safely.

With Jira Service Management you start today and add value faster to your work, thanks to a powerful workflow engine. If you've already set up a Jira project, starting Service Management is even easier. Don't wait, let's talk about it!

If your software teams are already using Jira Software, you can link IT tickets to the development team backlog. That way you can identify the root cause of problems before they escalate and close the feedback loop between customers, support teams, and developer teams.

Yes. Jira Software Management offers advanced service level agreements (SLAs) and customer satisfaction survey questionnaires (CSATs) following your interventions. Users can report anything from response time to resolution time and more.

Didn't find what you were looking for?

If you haven't found all the answers to your questions or have a particularly complex issue to resolve, get in touch with our team.


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