Our digital family expands again. power2Cloud officially becomes a partner of Trustpilot, the world's leading verified review platform.
With Trustpilot you have a valuableally in building and managing the reputation that whether it's your brand,your productsand your physical stores (stores, branches...), so it's also useful for enhancing local, and online reviews.
Improve customer experience, generate trust with Trustpilot
Reviews are important and help you dialogue with your customers around the world in real time.
With Trustpilot you can do all this from one place, saving time and centralizing processes.
This platform is useful for your company and your customers, who have the opportunity to engage with a community of engaged users to share opinions in a direct and sincere manner. In the modern buying journey in fact reviewsrepresent an obligatory step, as they constitute social proof.
Did you know that 72% of consumers believe strangers' online reviews more than friends' reviews? Because they are seen as unbiased and therefore without any interest in lying about the quality of a product or service.
Although positive reviews are important, negative reviews are even more so, which is why it is critical to respond to customers who have experienced problems or who did not have a positive perception of the experience offered by your brand.
This is the perfect opportunity to turn a negative review into a positive one, the customer will feel heard and give you a second chance.
Trustpilot, one tool, a thousand advantages
Business profile pages on Trustpilot usually rank among the top search results and offer a sincere and reliable impression of brands.
Trustpilot is not only a platform for collecting reviews, but it also offers incredible advantages for SEO, in fact you can insert them, thanks to specific widgets, in the individual pages of your products to further optimize the organic positioning of that content.
In addition, Trustpilot is officially a Google Partner, meaning thatthe verified reviews you collect on Trustpilot count toward Google Seller Ratings, to appear higher in search page results. Seller Ratings in your Google text ads can increase click-through rates by 17%.
Let your customers do the talking for you!
Every customer can become an ambassador of your brand, don't forget that.
Showcase your best reviews and star rating on ads, product packaging, delivery vehicles, and all other places where they can get customers' attention, such as your social channels and official page to increase conversions.
Also with Trustpilot your reviews are in line with the European Omnibus Directive, recently introduced in Italy.
Use reports to analyze reviews in real time
With Trustpilot you have areporting and analysis tool that allows you to enhance all the strengths and weaknesses of your business.
Filter, analyze, and break down large amounts of data from customer feedback, identifying the important topics in each review, so you can understand which things need to be improved and which things are most appreciated by customers.
Transparency, security and integrations in one place
If you're scared of fake reviews, know that Trustpilot has dedicated experts, the Content Integrity team, available to your business to gather inquiries, instances, and reports, as well as a very detailed transparency report available to the brand and end consumers.
In addition to partnering with Google and Meta for reviews, Trustpilot easily integrates with many of the tools you already use every day, such as the omnichannel help desk at Zendesk, eCommerce platforms BigCommerce and Shopify, or Isendu with which you can connect carriers, Marketplace, WhatsApp and reviews.
Beyond your company's needs and thus the Trustpilot plan we will choose together, thanks to triggers (in advanced plans you also have APIs available) you can invite customers to leave reviews about their experience at key moments in their path to purchase, both online and in physical stores.
Reviews collected by an automaton will be considered by Google Verified reviews with all the benefits derived from Google's GSR.
Are you looking for a Trustpilot partner?
power2Cloud as a Trustpilot partner is here to guide you through the entire journey of implementing and using the platform.
We will provide you with best practices for enhancing your reviews and choose together all the most strategic features according to your use case.
What are you waiting for? Strengthen your brand and improve your reputation with Trustpilot.
Contact us now, fill out the form!