How can the public administration improve communications with citizens? By digitizing some of its processes with an omnichannel help desk like Zendesk.
As technology and services have evolved, people have developed high expectations of the companies they come in contact with, and Public Administration is not excluded.
People want efficient, fast and effective 24-hour support, especially in times like these.
Zendesk helps Public Sector organizations put citizens
at the center, with easy-to-use, secure and modern digital solutions that centralize communication and streamline workflows.
Zendesk supports the work of the Public Sector
Zendesk supports the work of Public Administration in its ongoing efforts to improve communications with citizens. Here's how:
A citizen-centric view
Get a complete view of citizens and how they interact with your organization, from where they start their search for information, to how they solve problems.
Integrate valuable information from your communication channels, business applications, and back-end systems and make it easily accessible to users.
Be the citizen's choice
Reach your communities on the channels they use every day.
From digital natives to citizens with limited access to technology and
information, the Zendesk platform provides a seamless experience on the Web, email, chat, voice, and even social messaging.
Agile and secure deployment
The Zendesk platform can be quickly deployed and connected to your existing systems with support from our team.
With Zendesk you get enterprise-grade security features and standards that enable you to deliver the best citizen experiences, all while complying with regulations and compliance standards.
Help citizens help themselves
Enable citizens to quickly find the resources they need through self-service and provide visibility into their requests
to improve satisfaction. Reduce the number of one-touch resolution requests and allow your team to focus on more complex cases.
Make decisions with data
Metrics matter. With concrete insights, you can analyze trends, response times, and satisfaction levels to improve the
team performance and better understand your people. All of which
helps improve the citizen experience.
Collaboration between departments
Connect the right people and departments in the conversation.
An integrated platform means better context, smoother interactions, and less repetition. That means happier teams and happier citizens.
power2Cloud is a Zendesk partner!
Paola Pisano: digitizing public administration services.
The government also continues to push the Public Administration toward innovation and digitization projects.
Article 230 of the Relaunch Decree established the Fund for Technological Innovation and Digitization. Its first allocation is 50 million euros. It will be used to digitize services of the public administration, citizens and businesses.
"The role of the digitization of services is now more strategic than ever," writes Minister Paola Pisano from her Social channels, "not only to simplify bureaucracy, speed up service delivery times and decrease the costs of structures, but above all to improve the relationship between Public Administration and citizens.
Maximum attention is paid to the timing of the implementation of technological transformation and the new technologies that will be used to create simple yet technologically advanced services.
This will make it possible to increase the level of security of services and the technical skills of the public administration by accompanying institutions to new types and ways of working."