Customer Experience: thanks to Zendesk you can build a better sales strategy. Make your Customers happier and optimize your internal resources, Zendesk is a simple and intuitive solution, activate it in a few hours!
Creating meaningful experiences is hard, continuing to make customers happy is a constant challenge because you have to make every interaction count.
With Zendesk, customers always get the support they need on all the channels (email, phone, chat, Social) you make available.
This omnichannel help desk software makes it easy to manage support tickets (for orders, shipments, returns, information) from a single platform. Companies like Subito.it, Supermarket24, pixartprinting, Airbnb, Fossil, Deliveroo, Fossil, Shopify, Slack are already using it. It is a scalable solution, suitable for all realities, regardless of the number of employees and turnover.
Happy customers become repeat customers, this is the secret that makes every business a successful project!
Here are 4 tips to increase the Customer Experience of your customers:
1. Build close and personal contacts
If you have a lot of information about your customers you can better interact with them, you can offer what they want and make sure they continue to prefer you. With Zendesk you have the ability to merge data from all activities, including billing, purchase history and preferences, for each of your customers.
2. Always be on call
Gone are the days of emails or calls to the store during business hours. Customers now contact your business 24 hours a day, using all the channels they have from chat to Twitter.
With Zendesk you can offer seamless support and a meaningful brand experience on every channel, online and offline.
That way customers will get the help they need, when they need it, returning satisfied to their purchases.
3. Scale with automation and Artificial Intelligence.
If your customers are happy business will grow quickly. Continue to maintain the standard you have always offered by responding to their inquiries quickly and efficiently.
With Zendesk's Answer Bots and other automations, customers can receive assistance at any time, freeing up your agents to focus on more complex issues.
4. Turn agents into trusted partners
Your products and/or services are conveyed through the valuable collaboration of your entire team.
With Zendesk, it's easy to agile manage every step of the sales, communication or service journey, sharing information and making internal and external interactions faster, easier and smoother.
Did you know it can activate Zendesk in just a few hours? power2Cloud is a Zendesk partner in Italy. We help small, medium and large Enterprises in Italy with remote or onsite support. Improve your customers' customer experience!