The largest administrative law firm in Italy, with more than 100 offices specializing in class actions, competitions, universities, schools, tax, labor and welfare. Founded by Attorneys Francesco Leone, Simona Fell, Floriana Barbata and Ciro Catalano, it has revolutionized the Italian legal industry. The firm was the first to exploit the potential of new digital infrastructure, developing innovative working models and advanced customer care services for its clients.
The Law Firm's mission is to make a difference in people's lives by encouraging and supporting them to assert their rights by defending what they love most. For these reasons, the Firm has always promoted large collective and individual legal campaigns with a completely innovative formula called Instant legal assistance.
A method fine-tuned by a team of experts in different disciplines to take full advantage of the most advanced computer systems of remote collaboration and customer caring," say Attorneys Francesco Leone and Floriana Barbata. Our firm has always had the need to equip itself with state-of-the-art tools, suitable, however, for people who are unfamiliar, due to demographic issues or personal inclinations, with the use of digital tools.
The solution
No one has so far offered the simplicity, stability and security provided by Google Workspace. One of the strengths undoubtedly is theintuitive interface,access from multiple devices (computer, phone or tablet) and the ability to dialogue with different operating systems.
The head office of the Leone-Fell & C. law firm is divided between Palermo and Rome. We have more than 100 legal points throughout the country and more than 130 legal partners with whom we collaborate in the relevant forums. Our professionals travel often and have to stay perpetually connected, because the issues we deal with are sensitive and exceedingly important to our Clients.
Thanks to Google Workspace, attorneys work on the same Document, write the heart of the appeal, while colleagues deputed to the correction comment on the text adding their own notes. Recently we followed a very interesting interdisciplinary appeal that encompassed European Union law in an important way. It was fruitful to work with our lawyers in Brussels while we had Clients in the office in Italy-we worked as if we were all in one meeting room!
Dedicated services are offered in the legal world, but none can be as effective and provide as high levels of productivity as Google Workspace. Another tool we use a lot is Google Cloud Search, which allows us to browse the entire archive securely: we query the search bar by entering even a name and we have what we need with one click, saving a lot of time.
Using a stable and secure service like Google Workspace is crucial, especially for GDPR issues.
Relying on architectures that are compliant with the regulations and armor our customers' data across the board, allowing us to also use encryption tools or two-factor authentication, are benefits that are priceless.
"We receive hundreds of emails and phone calls every day, coming to customers in a smooth and secure way is vital. With the help of Google Workspace, our internal communication is more effective today. In addition, the timely collection of information and the ability to introduce it in court at the right time allows us to satisfy, this is our main goal, every request," say attorneys Floriana Barbata and Ciro Catalano
Google Workspace accommodates the standard required by our legal community, but it has an incredible advantage-it is a perfectible tool that adapts to everyone's needs. Thanks to the synergistic work led by Lawyer Catalano, the power2Cloud team has developed for our customer care a Script that allows, through one of our operators, to automatically channel to the subject matter specialist the requests collected from the website or generic email.
With power2Cloud, the implementation of Google Workspace was very easy and fast. The aspect we insist on a lot, according to our internal policies, is training to align all lawyers; our goal is to push them to use Google Workspace in an increasingly professional way.
Mastering Sheets, colors, filters, labels in a fast way allows in perspective to gain a lot of time. After the training, we do some testing. With Sheets, for example, we deal with conspicuous lists of Clients; we make it a point to let every practitioner know that any erroneously deleted row of data can be restored at any time without complications. While for other systems these errors represent irreparable business damage, thanks to Google Workspace they are an easy step to recover.