Integrated customer support: ticket monitoring, prioritization, and resolution. Multilingual and customized, CSAT, analysis and reporting, automatic ticket assignment.
Knowledge base and self-service resources: definition of frequently asked questions, easy creation and review of articles, AI-based, multilingual suggestions for teams.
Expand personalized support for your customers with multichannel chat, increase customer satisfaction and sales. Monitor activities with advanced statistics
Forum management software: create dedicated areas for your communities where users can communicate and collaborate with each other, provide assistance whenever required.
Integrated phone software, easily continue conversations started on any other channel over the phone, advanced diagnostics with dedicated reports and dashboards.
Simplified omnichannel analytics: always make the right choices, be data-driven. Measure team performance. Real-time operational metrics on user experience.
It aggregates data into a high-performance cloud CRM, presents a complete picture of the user, using all available data,understand and segment users.
Sales CRM software: improves productivity, processes, and pipeline visibility for sales teams from a single dashboard.
LIMITLESS OMNICHANNEL
Talk to your customers like you haven't before: manage all your channel interactions (email, phone, social) in a single dashboard. Zendesk is a solution for customer care and team sales. Stop working in silos! Use data to improve the customer experience.
A WIDE ARRAY OF ADVANCED FEATURES
Did you know that 81% of consumers choose other brands because of unsatisfactory support. Zendesk is suitable for start-ups and large companies: automate ticket management and personalize communications. Anticipate your customers' problems and provide support in real time. Any attention is never enough for your customer care!
CONNECTED WITH ALL YOUR TOOLS
1000+ integrations, an App marketplace, lots of sales, support and chat solutions. Increase productivity and make workflows smoother. If you can't find what you need, let's create it together! Use the API and app framework to bring anything to life. With Shopify, Hubspot and Aircall, Zendesk gives the best: integrate all your solutions, work to the max.
ZENDESK YOU CAN TRUST
Fortune 100 and Fortune 500 companies also rely on Zendesk products because they adhere to enterprise-class security features and comprehensive application, system, and network auditing functions that ensure ongoing data protection, such as SOC 2 Type II, ISO 27001:2013 and 27018:2014, Cloud Security Alliance, and Skyhigh Enterprise-Ready.
Frequently asked questions
power2Cloud is a Zendesk partner in Italy. Our team offers your business the advice and assistance you need to choose the Zendesk platform module closest to your needs.
We also take care of configuration and training of your agents to enable you to make the best use of Zendesk. A dedicated account will be assigned to you upon activation of this solution to provide best practices, updates and more.
To startups as well as large enterprises operating in different sectors.
We all have customers to whom we must offer timely and efficient assistance if we are to continue selling our goods and/or services.
Zendesk is an omnichannel platform that facilitates communications and simplifies the management of all interactions. Streamline the work of your agents, even when they are few in number, and respond to support tickets in a timely manner, even when they increase unexpectedly. Discover some use cases with our team.
For web and mobile devices, you have many products available that are easy to use and without writing a line of code! Answer Bot optimizes your resources: it leverages Artificial Intelligence to gather information and manage low priority tickets. For common questions it offers quick answer options and advice with targeted articles.
Of course, if necessary, the Answer Bot routes the request to the appropriate agent, sharing the transcript of the conversation, so the customer does not have to repeat himself.
Zendesk Chat, on the other hand, allows you to communicate each user in an informed and immediate way. This is a particularly popular choice because it increases the speed of support and improves the customer experience. In fact, agents can organize workflows, tags and reports to get to know their callers and offer personalized support. Don't forget that you can automate responses by using bots to solve problems or simplify escalation to the most appropriate agent, on any channel.
Zendesk allows you to measure customer interactions with your brand-the dashboard provides important metrics that help you personalize services, optimize the customer experience, and increase your agents' productivity.
With Zendesk you can create corporate knowledge exclusively for internal use. It is a help center available to all employees, also useful for onbording.
At any time, agents can consult this centralized repository to search for the information they need. With Zendesk, you can optimize and save your resources' time by providing verified information to better assist customers.
Zendesk is a cloud solution integrated with many channels and applications that you love and already use: email, social networking (Facebook, Twitter, WhatsApp, LINE, WeChat), telephone switchboard, eCommerce (Shopify, Magento, WordPress, WooCommerce, PrestaShop), CRM (HubSpot, Salesforce), project management software (Asana, Trello, Slack) and many more.
If you haven't found all the answers to your questions or have a particularly complex issue to resolve, get in touch with our team.
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Become the company your customers want!