Accidents happen, needless to deny, cultivate trust by communicating easily and in real time real time with your users, eliminate copious support emails during downtime.
Share information with whomever you want
Adopt a proactive customer communication strategy to stem the tide of support requests you receive during unexpected events. Eliminate duplicate support tickets, manage users directly in Statuspage, and send consistent messages via your preferred communication channels such as email, SMS, and in-app messaging.
You have so many opportunities to share the information you need with the right user: make a page public to communicate with your users and customers during an incident; or choose for it to be private, available to your employees to keep them informed about problems with internal tools and services; and finally, offer specific pages for different audiences, with customized status information for each of your users. Let's start?
Connect your tools for rapid incident response
To reduce support tickets at the source, integrate the status of your services into the site where your customers already receive support. Connect Statuspage to monitoring (such as DataDog, New Relic, Librato, or Pingdom), alerting (Opsgenie, PagerDuty, VictorOps, or xMatters), chat, and help desk tools. If needed, create automations via APIs, leveraging email to give an efficient response in case of unforeseen events.
Certifications, standards and compliance regulations
Atlassian offers industry-recognized certifications, and we comply with the standards and regulations therein to have confidence that company and customer data remain secure and compliant. All data is encrypted in transit and at rest using AES-256. In addition, the addition of Atlassian Access gives cloud products the ability to connect to the SSO SAML provider, automate user provisioning, and synchronize with Active Directory.
Frequently asked questions
We recommend using Statuspage to solidify trust with your customers, reduce incoming support requests during incidents, and build and scale your incident communication process with an easy, unified tool.
Transparency is a virtue all companies should embrace because it allows them to increase customer trust, win new leads, and route possible inbound support requests so customers can self-diagnose problems. Some useful custom metrics could be API response time, Web server uptime, average time an outgoing request remains in queue, maximum time an incoming data item remains in queue before being imported, average time before first response to user requests, or current exception rate of all requests.
Eliminating annoying incident-related communications! Pre-set templates and integrations with the incident management tools you already rely on will allow you to quickly spread the word among your users, proposing SLA times and solutions for each critical issue.
International companies such as DigitalOcean, Dropbox, Intercom, Squarespace, Reddit, Coinbase and Shopify trust Statuspage. Join them!
Of course!!! Depending on the plan you choose, you will have access to CSS/HTML/JS codes.
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