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Statuspage

Accidents happen, needless to deny, cultivate trust by communicating easily and in real time real time with your users, eliminate copious support emails during downtime.

Promptly communicate a ticket
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Share information with whomever you want

Why choose Statuspage?

Adopt a proactive customer communication strategy to stem the tide of support requests you receive during unexpected events. Eliminate duplicate support tickets, manage users directly in Statuspage, and send consistent messages via your preferred communication channels such as email, SMS, and in-app messaging.

  • Automatic notification of the incident to the affected end user
  • real-time system metrics
  • Private, public, or audience-specific status pages
  • Uptime Showcase to show activity history

Use cases

Statuspage for Support and IT teams.

You have so many opportunities to share the information you need with the right user: make a page public to communicate with your users and customers during an incident; or choose for it to be private, available to your employees to keep them informed about problems with internal tools and services; and finally, offer specific pages for different audiences, with customized status information for each of your users. Let's start?

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Connect your tools for rapid incident response

Statuspage Integrations

To reduce support tickets at the source, integrate the status of your services into the site where your customers already receive support. Connect Statuspage to monitoring (such as DataDog, New Relic, Librato, or Pingdom), alerting (Opsgenie, PagerDuty, VictorOps, or xMatters), chat, and help desk tools. If needed, create automations via APIs, leveraging email to give an efficient response in case of unforeseen events.

Certifications, standards and compliance regulations

Statuspage Security

Atlassian offers industry-recognized certifications, and we comply with the standards and regulations therein to have confidence that company and customer data remain secure and compliant. All data is encrypted in transit and at rest using AES-256. In addition, the addition of Atlassian Access gives cloud products the ability to connect to the SSO SAML provider, automate user provisioning, and synchronize with Active Directory.

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Frequently asked questions

We recommend using Statuspage to solidify trust with your customers, reduce incoming support requests during incidents, and build and scale your incident communication process with an easy, unified tool.

Transparency is a virtue all companies should embrace because it allows them to increase customer trust, win new leads, and route possible inbound support requests so customers can self-diagnose problems. Some useful custom metrics could be API response time, Web server uptime, average time an outgoing request remains in queue, maximum time an incoming data item remains in queue before being imported, average time before first response to user requests, or current exception rate of all requests.

Eliminating annoying incident-related communications! Pre-set templates and integrations with the incident management tools you already rely on will allow you to quickly spread the word among your users, proposing SLA times and solutions for each critical issue.

International companies such as DigitalOcean, Dropbox, Intercom, Squarespace, Reddit, Coinbase and Shopify trust Statuspage. Join them!

Of course!!! Depending on the plan you choose, you will have access to CSS/HTML/JS codes.

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Create, manage and communicate incidents effectively and transparently for your users. Ask our experts.

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Statuspage for proper incident management

When something goes wrong, whether it is a service interruption or an incident, teams managing technology services must respond in a timely manner to restore service. This process is called incident management, and it is an ongoing and complex challenge for both structured and smaller companies. The one-stop shop for coping with unforeseen events and management incidents is definitely Statuspage, a communication tool for informing users about outages and scheduled maintenance. Your users can subscribe to updates via email or text messages, plus you can choose to embed system status directly into other interfaces and Web sites. This allows you not only to help teams easily communicate when your services are interrupted, but to reduce support tickets and build more trust with your customers. Who uses Statuspage? It is the industry standard for Devops, Support and IT teams. Thousands of the web's top companies use Statuspage to communicate during downtime and deliver a better customer experience. Atlassian's products offer so many opportunities depending on your needs and especially give you the ability to leverage many integrations. Statuspage for example integrates with Opsgenie and Jira Service Desk workflows to allow you to achieve an additional level of interaction with customers and stakeholders. Want to learn more?

Why use Statuspage?

Customers and end users need to be notified when things they rely on are not working as expected. You can use email marketing tools or standard email clients, but that wouldn't be enough, because functioning depends on updating contacts and email lists, plus let's face it, it's a laborious process! Statuspage is a public or private page that can be your only source for receiving updates on the system status of your services. It is always available when you need it most, that is, when your systems are down. A typical Atlassian Statuspage consists of Incidents, Components, and System Metrics. Users can subscribe to Statuspage to be notified when a Statuspage administrator posts an incident. This is why we recommend Statuspage: Incident Notification to End User. An incident in Statuspage is a message you can post to inform affected users about problems with your service (save time by using templates!). Components. Components are individual pieces of your application or infrastructure that have their own state. Incidents can affect one or more components (e.g., API, website, X functionality). System metrics. System metrics are graphs that can be displayed in real time, on the status page, showing things like response time, uptime, queue, and so on. Incident notifications to the end user. You can say goodbye to the clunky process of sending notifications using a traditional e-mail tool. With Statuspage, users/customers can opt-in to notifications directly in Statuspage. Uptime Showcase. With Uptime Showcase, you can show the world how reliable your service is by displaying uptime/historical and 90-day uptime percentage. Public, Private or Public. A status page can be public or private. Each page is subscription-based and we have a variety of fee levels for each "type" of page. power2Cloud, as an Atlassian partner, can guide you in Statuspage adoption and integrations with the solutions best suited for your needs, ask our experts now.