Not sure whether to choose a physical telephone exchange or rely on VoIp?

There are hundreds of business phone systems to choose from; it is an investment of time and money.

Our advice, following your needs, is to use only the one that helps you serve customers better and increase revenue.

To approach this choice in the best possible way, here is a guide to getting off on the right foot, whether you want to create something from scratch or improve your telephone infrastructure.

As you may know, in recent years the software available has become less expensive and affordable for businesses of all sizes and industries.

Because of the amount of choices available, it is easy to feel overwhelmed; focus on the benefits of SaaS services that are more affordable, accessible, and easy to adopt than traditional ones.

This guide will be useful no matter what type of call center you are trying to set up, small or large, for inbound or outbound calls, for sales or service.

It will be useful reading, whatever your needs.

Do you already have a call center? Find out why it's time to move to cloud-based VoIp

If you already have a traditional PBX and are thinking of moving to a cloud-based VoIp system you will undoubtedly have your good reasons.

If, on the other hand, you don't yet have a good reason to do so, we want to remind you of some advantages:

• a business phone system such as VoIp in the cloud allows you to stay in touch with your customers and teams as remotely as in the office.
• A cloud VoIp PBX app gives you the flexibility-you can use a virtual phone system where sales and support agents work remotely, have access to customer data, and are able to have a great connection with each other.
• sales and support agents can log in from any device, iOS or Android, when a desktop cannot be used.
• Employees are not limited to using company tools during business hours. It's easier here because all they have to do is access an app.
• With a cloud phone system, you can set up your business phone numbers. Customers don't know where your sales and support agents are. They will only know that they are calling from your business' local main phone line.
• Phone numbers are not associated with hardware, which means sales and support agents can work away from offices if needed.

Find out all the other benefits in our guide and if you need more information write to us at ciao@power2Cloud.com .