Today we want to talk to you about the tool you use every day, the telephone.
Have you ever thought of getting rid of your traditional phone system and all the problems attached to its management?
A strategic tool for startups, SMB companies, large enterprises, is the VoIP PBX, flexible in cost and ease of use.
That's why you should take advantage of the Black Friday power2Cloud offer: a free month on annual Aircall activation.
After struggling to find useful contact channels to solve their problem, users are often bounced from one extension to another, which is even more complex in these times of smart working.
"We are transferring your call to the first available operator" is the phrase that each of us will have heard at least once when contacting any Customer Service Department.
The first thing one thinks of during a service request are the long waits and likelycall transfers before talking to the right operator.
Twelve minutes and someone replies, "Hi this is Antonio how can I help you?" After twelve minutes of waiting and listening to the usual tune of problems you may have had more than one.
After an email and a Facebook message, the phone is the last resort to resolve your request faster, yet the operator asks you for a second time to repeat your travails because he has no visibility of your ticket.
Buying a product or service again when it is so difficult to interact with the company makes the user frustrated and more likely to evaluate other competitors.
These problems are often caused by the absence ofa CRM or the failure of the CRM to connect with the PBX to gather these needs and study a service.
Theinability to consult and share user information in real time even within one's own team generates considerable loss of time and resources.
Also because one is forced to cope with another limitation the failure to route workflows to the appropriate departments.
Now let us ask ourselves: can a call cause the loss or retention of a customer? The answer is yes!
Every user regardless of transactions should always be pampered and helped not only to solve a problem but also to search faster for what they are interested in. Take for example giants such as Amazon who have made customer service their flagships, building loyalty and providing predictive assistance to their customers in every situation.
To solve these problems common to many businesses, large or small, we don't have a magic wand, but we do offer you Aircall as your new VoIp PBX.
It takes just 5 minutes to start using it; no technical or hardware skills are needed. You can answer from any device, from your computer as well as your cell phone (thanks to the IoS/Android App), you just need internet access.
Aircall bridges all the limitations of a traditional PBX, which has proven to be an inefficient ally even during smart working these days.
With a SaaS cloud PBX, you don't have to worry about keeping your team connected. You can work easily, seamlessly and smoothly by answering your VoIP PBX as if you were in the office.
Your callers won't feel the difference because you can forward calls to your colleagues with a click.
You can also record conversations to measure the quality of your service to customers or protect yourself from misunderstandings. Of course, everything is tracked securely; in fact, the data is encrypted to ensure privacy.
We also use Aircall in power2Cloud and we love it because it is so much more than just a phone. Do you know why? It helps collect all the information connected to your callers.
Aircall is natively integrated with all your business tools: your CRM, your customer service software, your eCommerce platform, so you can use them seamlessly without jumping from one application to another.
You save time and can consult at any time information useful to the context in which you need to operate, ensuring greater satisfaction for your customers.
Aircall brings everyone together. You can manage it even if you don't have an IT department. If you do have one, however, know that with a VoIp switchboard you eliminate all maintenance: updates are automatic, so you don't have to worry about anything!
Moreover, it is a tool that helps all your teams to be updated in real time, you can transfer calls in one click and consult the information entered for each user with ease even during a conversation.
This is an important benefit for those who use the phone to provide assistance and in general for anyone looking for data to analyze to improve their internal processes, studying more competitive strategies.
We must learn to put the customer at the center of our business! Listen to his needs because he has all the information we need to improve the customer experience and our brand reputation.
Managing a telephone switchboard like this becomes easier, especially in this day and age when so much work is done on the move. With Aircall you can monitor your team's productivity.
Each organization also can track in real time the work of its agents, the number and duration of incoming and outgoing calls, and the staff engaged, thus monitoring and improving internal performance.
Cloud solutions also are scalable, so if the need arises you can instantly create local phone numbers in more than 100 countries around the world without your work grinding to a halt.
To create more empathy, you can choose which number to make a call from: with one click you can select the area code of Naples or Milan, for example, depending on where your caller is located.
Anyone who works in a call center or in a business where ' onboarding is frequent will know how important it is to train new staff and make sure company procedures are followed in interactions with customers.
Also don't miss Aircall's coaching features that allow you to join a call and suggest to less experienced colleagues how to behave without the customer knowing.
Request without obligation more information and a demo to see Aircall in action. Decide to activate it now with the Black Friday power2Cloud offer, get a free month with annual lffggggactivation now.