One of the sectors most affected by the pandemic is undoubtedly tourism.
Until now, unfortunately, many have lowered the shutters of their businesses, others are waiting for the tourist season to officially kick off.
In this climate of uncertainty and renewed enthusiasm, where people are increasingly eager to travel again, those in the industry must keep pace with a market that is increasingly competitive.
For your restart power2Cloud wants to shareuseful tools to digitize your internal organization and improve your customers' experience. How?
We have organized a Meet on May 5 at 5:00 p.m. (you can sign up by clicking here) where we will not talk about "tourism," but to tourism operators to practically show the importance of a cloud application ecosystem (Google Cloud, Aircall, Asana, cloudM, HubSpot, Shopify, and Zendesk) integrated natively.
As you know promotional offers, paid campaigns, and storytelling alone are not enough.
You need to have the right tools to dialogue from a omnichannel perspective (you have to consider all the channels you make available, such as email, chat, phone, social part of a single conversation, not as separate touch points), centralizing real-time data collection and analysis, to offer personalized services, exploiting marketing automation actions as well.
More and more often we hear about tourism and digitization, but few offer concrete and incisive insights, especially for those realities that do not have structured budgets and feel even further away from these new logics.
The Meet of power2Cloud is aimed at all players in the tourism industry, we are not only talking about entrepreneurs, but also marketing directors, sales and customer service people, who are looking for allies in their daily work:
Also in the tourism sector, technology is only a means to achieve new goals, by itself it is not enough.
Just as it is not enough to push only on paid campaigns, storytelling, and particularly catchy offers. If you want to retain your users, you need to pursue synergistic actions.
Now think about the tools you use to work today: how does yourphone switchboard interact, with the CRM -- if you have one --, the help desk software to manage request and support tickets, and the e-mail?
Can you work from any device even when you are on the move? Do you always recognize your callers? Do you manage your team's performance to improve weaknesses?
As in the retail sector, there is a strong need in tourism to integrate offline and online, offer 24-hour support and an increasingly personal approach.
Strategies to be undertaken through careful analysis of your customers' interactions can fill some gaps and successfully meet your stakeholders' expectations.
Some tourism operators began to organize themselves fairly quickly by digitizing some work applications to facilitate smart working and continue to provide support and confidence to customers who wanted information, assistance, and refunds even when all business was stopped. Others have moved booking platforms online, many others have yet to begin.
Flexibility and customization of services will undoubtedly become the hallmarks that will help this or that reality in the world of tourism to emerge, not only in the provision of vouchers, flight and travel substitution, advance purchases and health insurance.
The power2Cloud team will show you the benefits of teamwork among the most advanced application cloud.
You will discover how tools you use daily for work become sentinels that increase your productivity, optimize resources and investments:
Sign up now, we are waiting for you! Once you leave your details you will receive by email the link to participate in our Meet (if you access from desktop you don't have to download anything).
Of course for any information you can write to us at ciao@power2Cloud.