Zendesk anticipates Black Friday and offers 25% off products. Take advantage now, you have until November 29 to implement modern and dynamic Customer Service with this promotion.
Did you know that in Gartner 's 2019 Magic Quadrant for the CRM Customer Engagement Center report Zendesk was cited as a leader in the global Customer Service software market?
No matter how big your company is growing, Zendesk is a scalable solution suitable for:
Here are some Companies using Zendesk for their Customer Service:
Let's look in detail at how an efficient Customer Service should work by giving an example.
I am visiting your eCommerce, noticed an evening dress and wish to buy it. I have doubts about the size and as it happens in 76% of cases, I start looking for the information in the product sheet or FAQ to possibly figure out how to return it.
If I do not find the answers I am looking for, I open a ticket and start chatting with one of your agents. At the same time, however, I receive a phone call and abandon both the conversation and the shopping cart.
In a "normal" condition my experience ends in a non-purchase, instead, thanks to Zendesk, the company can use the most appropriate channels to continue interacting with me.
Indeed, here I receive, a few minutes later, a message with a promotional offer and a link to call Customer Service.
The operator responds to me in a personalized manner because she is clear about my previous purchases, open tickets, and the type of Customer she is interfacing with.
I receive the necessary information and conclude the purchase by giving positive feedback to the Company.
What we now call customer experience perfectly meets the expectations of every Customer engaged in buying a luxury good or simply an everyday product.
Zendesk is an Omnichannel solution and involves all the channels that a company provides to get in touch with its Customers: email, chat, telephone, Instagram, Facebook, are frequently used to forward requests for information, support and reports.
Thanks to Zendesk they are organized and managed from a single interface, this is a competitive advantage because it builds a privileged dialogue with Customers and helps employees who can streamline their workload by automating some operations.
Zendesk helps the Customer find the answer they are looking for, but if further support is needed it immediately connects them to the person who can solve their needs, with the ability to chat, text or talk.
Don't miss 25% off Zendesk products, take advantage of the promo ahead of Black Friday. Become the Company your Customers want!
Call to try Appspace 081 0050948
Terms and conditions.
- You can only take advantage of the discount by contacting our sales team. Any additional terms and conditions contained in the signed service contract apply.
- Promotion is valid only for new customers in the U.S., Canada and Europe
- The promotion excludes Suite, Duet, Temporary Agents, all Professional service packages, training courses and Talk minutes.
- To qualify for the offer, a minimum of five (5) total licenses must be purchased for Support, Chat and/or Talk agents (can be all for one product or spread across products).
- The discount applies only to the first thirty (30) agent licenses purchased; any additional licenses will be sold at the list price.
- The contract must be for a minimum of one year with quarterly, semi-annual or annual billing.
- The discount is applicable to the first billing period only, regardless of contract length.
- Discount applied to initial purchase only; discount will not carry over upon renewal or be applied to additional agent purchases
- Purchases must be completed by 11:59 p.m. (CET) on November 29, 2019.
*This promotion may be subject to additional terms and conditions that can be made available upon request.