If you are a business and want to know how to set up read confirmation in Gmail?
Many people want to know if a recipient has read the communications sent. This is a frequent request especially if it is a sales, marketing, or customer service-related communication.
Here's how to enable read confirmation in Gmail email from Google Workspace, that is, the one intended for businesses, because in consumer Gmail it is not present:
A window Confirmations of Required Readings will appear at the recipient. "One or more senders of this conversation have requested a read confirmation." He/she will then have two options for action, click on, "Not now"or "Send confirmations." If he/she confirms you will get an email notification.
But now we want to tell you about an even more effective opportunity for your business. Let's look at it together.
If a user clicks on the X in the upper right corner of the pop-up window or on "Not now," you will never get a read confirmation.
There is a sure and unequivocal way to know if your recipient has read your email. Thanks to CRM (Customer Relationship Management) HubSpot and the Log and track features you can receive real-time notifications not only for opening emails from your business domain.
Notifications will appear to you if you work from the desktop, also recorded within the individual contact's tab, or as popups in the HubSpot App for iOs and Android mobile devices.
But there is more. If a user clicks on one or more of the links you insert in the text of your email you'll know about it every time it happens, it could be an invoice, a company profile, a catalog, your Web site, a quote, and anything else you want.
No more secrets with HubSpot! This market-leading CRM natively integrates with Google Workspace's Gmail, Microsoft 365 and to other email providers, has many useful features for all your teams.
You know what that means? That everything is connected and there are no manual actions involved, which often carry with them large margins of error.
It is an investment that starts from small budgets as needed and is suitable for different sizes and verticals from startups to corporate entities. You can read a few use cases here that also chronicle the integration of email with CRM and VoIp PBX.
Knowing whether a user has opened an email is strategic information for the administrative team, but also for customer care, marketing, and sales. In fact you can organize automations and targeted activities to follow up on your users' interest or concerns. Accessing reports allows you to always have a clear idea about user interactions for your communications.
Anticipating an insight, phone call, or response to an email becomes simple and intuitive with HubSpot's Track feature. Telepathy? No, just the use of the right tools.
All communications are recorded in the CRM and remain available to your company. Always accessing the necessary context allows you to recognize your interlocutor, understand what communications are exchanged with other colleagues, but also know what data are associated, open tickets and deals, meetings set, and clicks on individual communications.
If you are interested we have continued to explore this opportunity here. In any case you can ask our experts at any time to show you concretely how it works, you will be amazed!
Before we say goodbye, we want to reassure you, HubSpot's platform provides settings No-log and granular controls to exclude certain domains from automatic logging of communications and properly distribute more advanced features only to the right referrers.
Usually end up on the no-log list consultants, banks, and even all internal communications, but it is a choice within the policies of each company.
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