Customer Support Software: with Zendesk you get the Remote support Bundle free for six months.

We start from the problems and challenges you face every day to offer you the best solutions. Today we want to tell you about a dedicated Customer Support software that can help simplify your work and the management of your tickets.

If you activate Zendesk, you will also receive the free Remote support Bundle for six months to help your team keep up with your customers' requests.

Before explaining in detail what it consists of let's start with the needs that Companies usually encounter when it comes to Customer Support.

What are the benefits of Customer Support software?

If you think that Customer Support software is a prerogative of large companies you are wrong. On the contrary, less structured entities need to rely on good tools to support teams and ensure an equally high standard for customers.

So let's take a look at all the benefits of Customer Support solutions like Zendesk's. Let's then start with the needs and problems that many companies that do not use them experience. Let's see if you recognize yourself in any of these cases:

• you don'tknow if your Customers are really satisfied with your services and you fail to take targeted action because of this
• youhave few staff to rely on to handle service tickets.
• youhave had a conspicuous increase in support tickets (information, contact requests, complaints, returns), due in a positive way to an increase in demand, in a negative case to the inflation of the moment (think of refunds for those in the tourism industry). Don't forget that a customer remains a customer, one way or the other, so don't miss the opportunity to retain people who come to you.
• you want to address business turnover and training of your Customer Service agents, but this is an investment that requires time and additional resources, and you don't have any. You can't always count on the best agents to help you; you need to create a standard!
• you're thinking about the competition. Now that many companies have moved online or are about to do so, it's important to listen, intervene, and resolve service tickets even more carefully because if you can't keep up, customers will immediately go elsewhere.
• you don't have time! You're looking for an immediate, easy-to-implement solution because you can't follow difficult implementations; you want to reap the benefits now.
• you struggle to collect the data you need for your sales and marketing team and especially to improve your services. You can't currently get an overview of service tickets with specific insights.
• you would like to personalize your Customer Service, because no customer wants to feel like just a number
• response and solution times to tickets are still too long
• you waste time answering the same questions over and over again because your customers submit identical requests on different channels
• you can't keep your team connected because there is never time for a video call, a meeting to align, internal communications sent by email no one reads.

Zendesk the Customer Support software with an edge

WHEREAS, Zendesk not only fills all these gaps but goes above and beyond, we wanted to let you know that at this particular time it is offering you with the activation of the basic plan for six months for free the Remote support Bundle.

Let's see what it includes and what it allows you to do:

• Seamless communications between teams with the Collaboration add-on
• Act quickly on trends emerging from your customer data with Explore Professional.

power2Cloud is a Zendesk partner can advise you on the best strategy for you, taking care of implementation and training your agents in no time.

Collaboration add-on for your Customer Care team.

Let's learn more about the Collaboration add-on solution that offers additional support to your Customer Support team.

As you know in ticket resolution, agents often have to rely on other colleagues for special expertise, confirmations, approvals, or more information.

With lateral conversations and Internal Agents, agents can collaborate with others to find the right answers while remaining the go-to people for the customers they are already in contact with. Agents can communicate with anyone without having to leave Zendesk Support.

Not only that, support teams often work closely with other business departments that deal with billing, returns and sales. With Internal Agents, colleagues in these departments can read and leave internal comments on tickets to provide specific expertise and necessary context to customer support agents.

Zendesk Explore Collects Customer Support Data.

The best decisions are data-driven, don't wing it! Zendesk Explore is an analytical tool that allows you to more deeply measure the data your Customer Support collects to improve service.

Explore integrates data from all the channels you make available (email, phone, social, chat), so you can measure your customers' interactions with your brand without ever losing track.

You can also customize and create charts and dashboards tailored to every aspect of the business. Of course, anyone can do it; you don't have to be an analyst to make the best use of Explore.