power2Cloud has come up with a great Black Friday offer to stay close to your business, especially at a time when work is affected by sudden changes.
An advantageous opportunity for startups, micro businesses and large companies with offers of up to 40 percent on the best cloud solutions on the market and support from our team of certified specialists.
power2Cloud wants to provide you with a useful toolbox to solve difficulties and improve your processes: streamline repetitive work and improve your customers' customer experience .
All this while securing your business data and increasing internal collaboration, especially now that you work from devices and locations other than the office.
We know you are looking for simplicity, and we are ready to offer it! After all, no one wants to complicate their work because of the solutions they use, especially when adopting new tools.
What are you waiting for? Choose the ones that are right for you from Aircall, Zendesk, HubSpot, Google Cloud Platform, Google Workspace and the power2Cloud digitization voucher.
Here are the Black Friday deals power2Cloud
We love these cloud solutions because they are flexible, scalable, secure and quick to deploy, not surprisingly we also use them within our team. They also allow us to collect immediate feedback against measured investments.
Activate the ones you need seamlessly in no time and don't worry, no technical expertise is needed. Our tools are all natively integrated with each other and support the work of all teams, not just the IT department.
- Aircall cloud switchboard SaaS: 1 month free if you activate annually
- Zendesk omnichannel customer service software: up to 25 percent off
- Google Cloud Platform cloud computing solutions: $500 in credits
- Google Workspace collaboration and productivity applications: from 10% off 10 licenses and up
Let's start by saying that you are not alone*. Whether you're in a structured team, ready to embrace and manage new digital tools, or in a more collected reality, it doesn't matter.
With the power2Cloud digitization voucher , you have the opportunity to take advantage of several days of free consulting, migration, implementation, training and support for our cloud solutions.
Technology alone is not enough: power2Cloud adds value to your choices, the tools you already use or want to implement.
A telephone switchboard like Aircall, for example, can become a sentinel and catalyze a lot of data when integrated with HubSpot's CRM and Zendesk help desk.
These tools work perfectly well on their own, but they are even more powerful together because they allow you to collect data in real time, combining information gathered by the marketing, sales, and customer care teams.
Data, data, data and more data, every business is built on data.
Data is the building block on which solid, structured realities can grow. In fact, a broad strategy manages to anticipate the needs of a rapidly changing customer population.
Data allows you to understand where you were, where you are, and where it is best for you to go. How? By analyzing customer inquiries, purchases made, the time agents spend on service, how quickly you solve a problem, but also the amount of information you receive from your users.
With our Black Friday offer you can count on the best cloud solutions in the market such as Aircall, Zendesk, HubSpot, Google Workspace and Google Cloud Platform and a qualified team to develop the most appropriate strategy to address your challenges and collect useful data for your business.
Ask our team for details now and activate the power2Cloud digitization voucher to add value to your work tools.
Let's start talking about the tools we use every day such as the PBX. Have you ever thought about moving to a cloud-based VoIP system?
Phone contact with your customers is a powerful sales and relationship tool. The sincere and profitable relationship you can establish with your consumers can be the key to your business success.
Communication requires increasingly advanced skills and tools adapted to new market challenges. Yet still many people today use traditional, expensive and obsolete hardware that binds them to contracts that quickly become a loss-making investment and a burden on the business.
Not to mention that traditional telephone switchboards are ineffective allies not only for smart working, but also for the accuracy of information they fail to collect and transfer to other departments in real time.
Let's take an example. I don't know if it has happened to you, but we are continuing to receive calls from corporate or private cell phones.
Using traditional operators, many have failed to ensure smooth and continuous professional communications except with annoying call transfers.
This system is counterproductive because it causes considerable loss of time and annoying waits for callers as well, especially if they wish to speak with colleagues who are clearly not in the same room.
But it doesn't end there. With traditional PBXs, companies fail to measure time management and internal productivity because they are unclear about how long calls last, by whom they are made, for what reasons, or to which contacts.
Instead, thanks to Aircall, our SaaS cloud PBX, you can receive and place calls from any device: from your cell phone by installing the IoS/Android App, as well as from your computer. You no longer need hardware; all you need is Internet access.
Phone calls with Aircall take on a professional appearance because you can choose from which area code (in case of multiple locations) to initiate your business conversations and transfer them to the relevant departments in one click. For these reasons, you will never give the impression that you are smart working or in a precarious situation.
If you wish you can record all calls, this is especially useful for monitoring the quality of service and managing possible misunderstandings with customers and suppliers.
In addition, Aircall is a VoIP PBX integrated with many business tools such as HubSpot CRM, Zendesk customer service software, Shopify eCommerce, and many others.
Don't wait: monitor calls in real time, consult accurate and always up-to-date metrics, save time, and anticipate your caller's needs with your company's interaction history.
Of course we will resume these and other topics in future articles, in the meantime you can contact our team to request a no-obligation demo.
With the Black Friday power2Cloud offer you can get a free month upon confirmation of your annual Aircall contract.
Now we come to another hot button, Customer Service.
As you know, users contact companies for needs or information simultaneously using all the channels they have at their disposal and with which they are most familiar.
It starts with a Facebook message, continues with an email, followed by a phone call and perhaps a WhatsApp to send the requested information.
In providing assistance you end up responding several times to the same message. Doing so may also be different agents who know little about the customer or why the whole conversation started.
How much time do your agents waste and how much does your company invest in these unnecessary and repetitive actions? A lot.
That's why it's important today to move to an omnichannel strategy. This word may say a lot or absolutely nothing, but it represents the cornerstone of all the interactions you have built, are building, and will build with users and customers.
And it goes back to the ability to interact with people in a fluid and informed way across all the channels your company provides, because all interactions are part of one conversation, the conversation with your customer.
Take advantage of the Black Friday power2Cloud offer and claim up to 25% off Zendesk. With this omnichannel customer service solution you can manage from a single dashboard all the inquiries you receive from email, phone, chat, WhatsApp, ensuring more informed and effective support.
Your agents will be able to work simultaneously on the same request without forcing the user to repeat themselves, always being clear about who they are dealing with, why they are calling, where they are contacting you from.
This strategy is essential not only to optimize time and resources but also to offer personalized service to the customers/users you interact with. It will also allow them to use the channels they prefer, making conversations more familiar. Metrics and analytics, on the other hand, will give you the ability to analyze not only customer inquiries, but also the performance of your agents.
With Zendesk you will be able to automate some communications, the low-level ones, dedicating to the more complex initiatives to manage. Also by enabling chat on your site or eCommerce you can help users search for the information they need in real time. Another important aspect is workflow management and channeling to the appropriate departments, if the resources posted online in your FAQs for example are not enough to provide the assistance they need.
Organized work with Zendesk is truly amazing, the numbers speak for themselves. Pharmacies, retail companies, schools, government agencies, as well as home delivery services and many others manage to process millions of requests per month with a small number of agents.
As you know, Customer Service is the needle on the scale for your interactions. Take advantage of the Black Friday power2Cloud offer and claim up to 25% off this solution.
Managing communication and all interactions related to customer service is exciting, delicate, and certainly challenging work, but it can be a huge asset to your company.
In fact, each conversation contains so much data that can be used by your marketing department or your company to understand user sentiment, their needs, to correct products and services that have something wrong for example.
The most suitable strategy almost always comes to us from the very people who use our services and/or products, so we must learn to put the customer at the center of our business.
Just listen to them, collect data and then process it, and we want to explain how.
You'll understand that it's really annoying to repeat purchases and interface with a customer service department that doesn't know us. They don't know our needs, they don't know that we are already on our fifth transaction, they don't have visibility of preferences or problems we have faced in the past for a return or refund.
Customers want to engage with companies that take a human and personal approach, not those that throw the hook just to drive home a new transaction.
Think for example of multibrand stores that have products and services that can also be found in other stores. The difference that drives users to choose this or that company is convenience and the experience collected with that reality.
Here's why a CRM like HubSpot can help you get to know your users better.
With one click and thanks to integrations with other solutions, such as Aircall switchboard or Zendesk customer service, you can quickly look up master data and history to understand all the interactions there have been with your company.
This comes in handy especially when the same customer is being handled by different agents, when smart working, when open tickets are increasing by leaps and bounds.
HubSpot has many modular solutions that help marketing, sales and customer care teams in their interactions with users.
This tool becomes a bit like an always-updated address book, active on every device, even from your cell phone, that allows you to search for information and understand who is the person you are chatting, talking or writing to.
In addition, HubSpot helps you launch effective marketing campaigns, receive notifications about email openings, with many automations that streamline your work and return important metrics to analyze your internal processes and the responses you offer to your customers. All in real time!
While it allows you to perfect your relationship with your customers, on the other hand it helps you seek new ones throughinbound marketing.
What is it all about? It's a strategy that feeds on understanding what content is most interesting to your visitors, designing customized strategies with messages and promotions that allow you to turn them from contacts into customers.
If you are looking for or want to improve your strategy in a simple and effective way, curating and personalizing your interactions, give a tool to support your teams.
Ask for a demo and take advantage of the Black Friday power2Cloud offer, you can claim up to 44% off a bundle of HubSpot products.
Our Black Friday deals include Google's cloud computing services-everything you need to create and scale without limits or barriers.
Do you know what it means to useGoogle's intelligent infrastructure to develop your projects? For example, think about how much stability you can offer your customers by migrating your site to the Google Cloud Platform. This can ensure continuity for your services even when there is a big increase in demand.
The grueling waits on supermarket eCommerce during the lockdown have made history, so it is not surprising if many users have decided to drop the lawsuit.
Let's also not forget scalability: Google Cloud Platform resources can be purchased and consumed on a pay-as-you-go basis and increased or decreased as needed for optimal utilization.
You can also reduce the expenses and complexities associated with hardware acquisition and infrastructure management.
Talk to our team to find out how many and what projects you can develop with Google's solutions. Take advantage of $500 in credits to get started with the Google Cloud Platform right away.
Before optimizing conversations with your users increase those within your team. To collaborate, create, plan seamlessly from any device (computer, tablet, mobile) wherever you are, Google Workspace, which you may remember as G Suite, can help you.
Everything you need to get work done is now in one place: you have personalizedcorporate email, can set up video and voice conferencing, team messaging, share calendars, documents, and more in just a few clicks.
With Google Workspace you have potentially unlimited cloud storage space, you can use spreadsheets, use tools for creating presentations, surveys and websites, together with your colleagues without losing sight of the security of your data.
No more attaching files to your emails, struggling with SPAM, running out of storage space, working on old versions of documents, going crazy searching for the right information, feeling frustrated because of smart working.
Google Workspace makes it easy to engage with colleagues and users outside of your business and allows you to get any work done quickly and effectively.
You'll feel like you're in the same office even though you'll actually be at home with the kids in the background, in the chair that isn't quite as ergonomic as the one in the office, regretting the coffee shared with colleagues.
Take advantage of the Black Friday power2Cloud deals, you can get a discount starting from 10% if you activate more than 10 Google Workspace licenses.
Follow us on our blog, in the coming days we will tell you about every solution and everything you can do with our offers. To request a demo contact our team by filling out the form below.