Zendesk anticipates Black Friday and offers 25% off products. Take advantage now, you have until November 29 to implement a modern and dynamic Customer Service with this promotion.
Did you know that in Gartner 's 2019 Magic Quadrant for the CRM Customer Engagement Center report, Zendesk was cited as a leader in the global Customer Service software market?
No matter how much your Company is growing, Zendesk is a scalable solution suitable for:
- Startup
- SMB
- large Enterprises
Here are some Companies that use Zendesk for their Customer Service:
Customer at the heart of business to continue to grow
Let's look in detail at how an efficient Customer Service should work by giving an example.
I am visiting your eCommerce, noticed an evening dress and wish to buy it. I have doubts about the size and as it happens in 76% of cases, I start looking for information in the product sheet or FAQ to possibly figure out how to return it.
If I don't find the answers I'm looking for, I open a ticket and start chatting with one of your agents. At the same time, however, I receive a phone call and abandon both the conversation and the shopping cart.
In a "normal" condition my experience ends in a non-purchase, instead, thanks to Zendesk, the company can use the most appropriate channels to continue interacting with me.
In fact, here I get, a few minutes later, a message with a promotional offer and a link to call Customer Service.
The operator responds to me in a personalized manner because he is clear about my previous purchases, open tickets, and the type of Customer he is interfacing with.
I receive the necessary information and conclude the purchase by giving positive feedback to the Company.
What we now call customer experience perfectly meets the expectations of every Customer engaged in buying a luxury good or simply an everyday product.
Zendesk is an Omnichannel solution and involves all the channels a company provides to get in touch with its Customers: email, chat, phone, Instagram, Facebook, are frequently used to forward inquiries, support and reports.
Thanks to Zendesk they are organized and managed from a single interface, this is a competitive advantage because it builds a privileged dialogue with Customers and helps employees who can streamline their workload by automating some tasks.
Zendesk helps the Customer find the answer they are looking for, but if further support is needed it immediately connects them to the person who can solve their needs, with the ability to chat, text or talk.
Don't miss 25% off Zendesk products, take advantage of the promo ahead of Black Friday. Become the Company your Customers want!
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